Regional Support Technician - PPS
Company: Canon U.S.A., Inc.
Location: Itasca
Posted on: April 24, 2024
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Job Description:
Regional Support Technician - PPS
Location
US-IL-Itasca - US-MI-Novi - US-MN-Eagan - US-KS-Overland Park -
US-WI-Waukesha - US-MO-Creve Coeur - US-NE-Omaha
Company
Canon Solutions America, Inc.
Requisition ID
31157
Category
Field Service
Position Type
Full-Time
About the Role
Canon Solutions America Regional Technical Specialists support
Regional Service Directors as the technical voice on regional
priorities.
Your Impact
- Provides on-going technical, on-site and phone support to
regional Canon Solutions America direct technicians and applicable
service agents to troubleshoot highly complex problems including
hardware, firmware and workflow.
- Provides regional instruction on new adjustments, repairs,
upgrades and troubleshooting procedures, including guidance on
better utilization of available resources.
- May create, organize and disseminate information throughout the
region so that other engineers can perform their duties more
efficiently.
- Maintains and updates applicable problem records, escalating any
resolved or unresolved problems to Product support for immediate
attention.
- Manages regional FCO database to ensure compliance and timely
installation/disposition.
- Works closely with the Product support group on information
sharing and best practice implementation.
- Accomplishes any other special projects or tasks as assigned by
the regional service Director or designee.
About You: The Skills & Expertise You Bring
HS Diploma, GED, or equivalent experience required, plus 4 to 6
years of related experience.
- Associate's degree in mechanical or electronics, or equivalent
experience.
- Printer knowledge and testing and/or diagnostic applications.
- Ability to achieve customer satisfaction and loyalty.
- Ability to create solutions for high-level problems.
- Good writing, speaking and listening skills.
- Exhibits initiative and self-starting behaviors.
- Understands computer science principles, mechanical, electrical
and electronic theory, and computer equipment technologies.
- Generally available for work 24 hours a day, 7 days a week.
- Required to take all necessary steps to obtain security and/or
other clearances required by customers to enter the customers'
premises.
- Technical certifications such as A+, Network+, MCSE desired.
Company Overview
About our Company - Canon Solutions America, Inc. empowers
companies of all sizes to succeed by supplying market leading
enterprise, production, and large format printing solutions,
supported by exceptional professional service offerings. With
unwavering dedication to promote professional innovation, Canon
Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazine's World's Most
Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package
including, for eligible positions, medical, dental, vision, 401(k)
Savings Plan, discretionary profit sharing, discretionary success
sharing, educational assistance, recognition programs, vacation,
and much more. A more comprehensive list of what we have to offer
is available at
https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or protected veteran
status.
If you are not reviewing this job posting on our Careers' site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers.
#CSA
Posting Tags
#LI-EF1 #PM20
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