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Full-Time Dispatcher (1st Shift)

Company: Tax-Air
Location: Milwaukee
Posted on: May 19, 2019

Job Description:

SCOPE OF POSITION:Reporting directly to the operations manager, the dispatcher is responsible for dispatch functions/activities within the Terminal. Directly participates in day-to-day dispatch functions/duties. Provides coordination/supervision of assigned drivers.



BASIC FUNCTION:Ensures effective, efficient & timely pickup & delivery of freight in assigned operating area. Performs related processing, paperwork, data entry & follow-up as required. Is familiar with Tax-Air's philosophy and commitment to safety and security.



ESSENTIAL FUNCTIONS 1. Promotes & maintains a flexible, cooperative, positive, team-oriented & customer-focused attitude within & between departments/terminals. 2. Recommends changes or improvements in dispatch policies/procedures & implements changes as directed. 3. Schedules & adjusts driver runs for effective/efficient dispatch. Assists drivers with problems occurring from dispatch assignments. Expedites special pickups & deliveries. 4. Works proactively with related support departments such as customer care, order entry, etc. ensuring proper information is obtained/shared in an efficient & timely manner. 5. Provides flexibility for working on-call hours during weekends as required & directed by terminal manager to include carrying a company pager/cell phone as necessary during assigned on-call hours. 6. Performs follow-up activities as required on customer fax orders, driver errors, late pickups/deliveries, etc. to ensure that pickups/deliveries are performed 7. Traces duplicate pickups & Tax Pro's as necessary in a timely manner. 8. Communicates with other dispatch staff/other shifts to ensure proper policies & procedures are followed & problems/concerns are resolved in a timely manner. 9. Ensures all files, records, databases & backup paperwork are set up, maintained & processed as required in a timely manner within functional responsibilities. 10. Advises MKE OPS regarding special deliveries. 11. Communicates daily status updates to customers as required regarding freight status by researching charges, POD's, late or missed freight pickups/deliveries, etc. 12. Performs accurate alphanumeric data entry into Tax-Air Ultra Pro system or other applicable program applications as required in a timely manner. 13. Provides training on company policies & procedures to assigned staff as required. 14. May provide input regarding performance to Operations Manager as necessary for performance assessment purposes & may recommend corrective action regarding performance issues for assigned staff. 15. Keeps supervisor & terminal manager informed of pertinent issues, information, etc. warranting their knowledge, action and/or resolution. 16. All other duties as assigned by supervisor or terminal manager.



POSITION REQUIREMENTS/SKILLS 1. Must possess the ability to work positively & effectively in a fast-paced, changing, demanding, & stressful environment while maintaining a positive attitude. 2. Must have the ability to promote & help maintain positive driver relations & morale which can be impacted by fast- paced/changing needs involving dispatching & its effects on drivers. 3. Must have excellent written & verbal communication skills as well as superior customer relations skills. 4. Must possess excellent attention to detail with strong organization & follow-up skills. 5. Must have the ability to think quickly & strategically while considering the overall big picture & how decisions can impact day-to-day operations. 6. Must have flexibility to work on-call hours during weekends with the ability to work independently under minimal supervision/direction. 7. Must possess above-average PC skills with experience in related software applications. 8. Must have at least 6 months prior dispatch experience. 9. A working knowledge of airfreight, domestic & international & import/export preferred. 10. Fork truck certification is required upon employment; experience loading/unloading commercial vehicles is preferred but not required.



EQUIPMENT/TOOLS OPERATED Standard office equipment including as personal computer, multi-line telephone, communication devices (Nextel), fax, calculator, scanning equipment, imaging equipment, typewriter, copy machine, etc.PandoLogic. Keywords: Dispatcher, Location: Milwaukee, WI - 53205

Keywords: Tax-Air, Milwaukee , Full-Time Dispatcher (1st Shift), Professions , Milwaukee, Wisconsin

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