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Operations Agent 1

Company: Pilot Freight Services
Location: Oak Creek
Posted on: April 10, 2021

Job Description:



Pilot Freight Services seeks full-time Inbound Operations Agent to work at our Pilot Milwaukee office located in Oak Creek, WI. This position is the secondary dispatch position and is a main interface between Pilot Freight Services, customers, system operations, drivers, agents, and provides quality customer service while meeting company policies and procedures.

JOB SUMMARY:

The Operations Agent 1 is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers while maintaining station KPI's.

Responsibilities include:

  • Timely and accurate quoting for shipment or project costing
  • Arranging shipments with carriers and agents
  • Creating and transmission of shipping documents
  • Monitoring and reporting shipment status
  • Working with sales team to win business
  • Ability to troubleshoot and find solutions quickly
  • Fact based decision making
  • Customer Service via telephone and email to customers
  • Light expensing also required as needed
    Qualifications:
    • Positive team player
    • Proactive
    • Self-starter with the ability to prioritize and multi-task
    • Can work in a collaborative, team environment
    • Working knowledge of Freight Forwarding processes (Air and Ground)
    • Excellent written and verbal communication and basic math skills
    • Proficient in Microsoft Word & Excel

      Qualifications

      Education

      High School or better.

Keywords: Pilot Freight Services, Milwaukee , Operations Agent 1, Sales , Oak Creek, Wisconsin

Click here to apply!

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