Patient Service Representative

Company: Change Healthcare
Location: Milwaukee
Posted on: May 6, 2021

Job Description:

Transforming the future of healthcare isnt something we take lightly. It takes teams of the best and the brightest, working together to make an impact.As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, were using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.If youre ready to embrace your passion and do what you love with a company thats committed to supporting your future, then you belong at Change Healthcare.Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.Empower Your Future. Make a Difference.Overview of PositionThe Patient Service Representative will handle inbound calls from customers and will be responsible for answering questions and inquiries from customers. The Patient Service Representative will receive customer requests and prepare documents and tickets related to processing returns, servicing, and exchangesWhat will be my duties and responsibilities in this job?

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Fling claims, updating insurance information as requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where requiredWhat are the requirements needed for this position?
  • Open availability from between Monday and Friday between 10 am and 7 pm
  • Experience in a call center environment
  • High school diplomaWhat other skills/experience would be helpful to have?
    • Excellent verbal and written communication skills
    • Ability to react effectively and calmly in emergenciesJoin our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at .If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.comwith "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here to view our pay transparency nondiscrimination policy.Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Keywords: Change Healthcare, Milwaukee , Patient Service Representative, Sales , Milwaukee, Wisconsin