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Customer Service Rep

Company: Manpower
Location: Menomonee Falls
Posted on: May 6, 2021

Job Description:

Manpower is hiring a Customer Service Representative for one of our top clients in Menomonee Falls! $15-$18/ hour. Hours: 11:30am-8:00pm. Must be able to attend classroom training, hours are 8:00am-4:30pm. Answer incoming member and provider calls in a timely and accurate manner to ensure questions and concerns are addressed. Ensure higher level concerns are directed to appropriate resources for assistance.What's in it for you?* TEMP-TO-HIRE* Weekly pay* Great opportunity with a great company!Responsibilities:* Service Dental, Medical, Vision and Physical Therapy members by communicating benefit information, providing information and resources necessary to understand benefit plan coverage, verify insurance coverage, and assist in locating providers. * Service Dental, Medical, Vision and Physical Therapy providers by communicating benefits, authorizations, claims, and eligibility information.* Utilize knowledge of claim adjustments and resubmission processes to determine appropriate resolution to provider requests.* Provide feedback to Provider Relations staff on high level claim issues including but not limited to issues with reimbursement schedules or conflicting information to ensure providers receive a prompt resolution.* Support enrollment activities including but not limited to updating eligibility, assigning primary care providers, and updating third party insurance information.* Act as liaison between our organization and the client's Member Services staff to resolve issues such as eligibility and filing of appeals and grievances.* Provide updates to providers with questions regarding the status of their credentialing application.* Recognize provider questions that could be handled through the use of the provider web portal and provide education to these callers on the benefits of utilizing the technology available.* Ensure all calls are answered according to company and client guidelines.* Accurately document call information and resolution in internal systems while engaging with customer.Requirements:* High school diploma or equivalent.* 1 -3 years of job related experience (heavy phone work, reception, call center etc.)* Basic knowledge of Microsoft Office products including but not limited to Word, Excel, and email.* Ability to work an 8 hour shift between the hours of 6 am and 8 pm.* Ability to work occasional overtime as needed.* Strong customer service skills including active listening and ability to diffuse difficult situations.* Strong data entry/typing skills* Strong navigation skills and the ability to multi-taskPlease submit your resume to be considered

Keywords: Manpower, Milwaukee , Customer Service Rep, Sales , Menomonee Falls, Wisconsin

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