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Sales Team Lead

Company: LKQ
Location: Milwaukee
Posted on: November 22, 2021

Job Description:

Job Summary: Supervise Inside Sales department in achieving sales goals and customer service levels to achieve the Company's objective of excellent customer service.Essential Job Duties:

  • Coordinates and oversees processing of orders, working with customers to minimize returns and damaged goods.
    • Establish goals and objectives for Inside Sales team.
      • Trains, coaches and motivates inside sales team.
        • Analyzes or resolves customer service issues or assists Inside Sales Coordinators in resolving customer service issues.
          • Establishes or adjusts work assignments to meet deadlines.
            • May perform Inside Sales Coordinator duties to assist team in meeting goals and maintaining customer service levels.
              • Assist customers with opportunities and maintain professional environment. Help control environment within the sales office by constantly reinforcing standards of being courteous, professional, and patient with anyone needing assistance.
                • Regulate even flow of tickets throughout the day to help decrease the turn around time for customers.
                  • Promote awareness with additional product knowledge to Inside Sales team.
                    • Develop more precise sales decisions to increase confidence levels.
                      • Initiate and support the continual improvement of Keystone Automotive Industries, Inc. quality improvement system.
                        • Assumes other duties as assigned.Supervisory Responsibilities: Inside Sales department.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience: At least three years of customer service relations and/or route sales required or 1-2 years of previous sales experience.Knowledge/Skills/Abilities: Must have knowledge of automotive parts and have patience, self-discipline, and good communication skills. Must be familiar with the company's products and procedures. Must be able to work in cooperation with others. Must be attentive to detail and ensure accuracy in work assignments. Must be able to communicate effectively with others. Must have the flexibility to work variable schedules, including weekends. Must possess the ability to deal tactfully with customers. Must be organized, motivated, and a self-starter. Must be able to lead and train others. Proven leadership skills.Machines, Equipment, Skills: Computer, 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software.Physical Demands: Must have the ability to work in an environment where frequent interruptions may occur. Must be able to work under pressure comfortably.Work Environment: While performing the duties of this Job, the employee may be exposed to moving mechanical parts. The employee is occasionally exposed to extreme cold and extreme heat. The noise level in the work environment is moderately loud.Preferred Qualifications:High School graduate or G.E.D. equivalent preferred. College coursework.Benefits:
                          • Health/Dental/Vision Insurance
                          • Paid Time Off
                            • 401k with Generous Company Match
                            • Company Paid Life Insurance and Long-Term Disability
                            • Short-Term Disability
                            • Employee Assistance Program
                            • Tuition Reimbursement
                              • Employee Discounts

Keywords: LKQ, Milwaukee , Sales Team Lead, Sales , Milwaukee, Wisconsin

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