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Account Services Rep 3

Company: US Bank National Assoc
Location: Milwaukee
Posted on: November 22, 2021

Job Description:

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.Job DescriptionPosition HighlightsEstablishes and maintains great working relationships with assigned business accounts, serving as the main day to day contact between program administrators or relationship managersAnswers, researches, and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interactionFocuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutionsLifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specificsMaintains high service satisfaction by following up on client inquiries, providing training, and providing updatesCoordinates and interacts with internal teams and individuals to ensure high levels of service deliveryExtremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methodsBasic QualificationsHigh school diploma or equivalentFive or more years of customer service experiencePreferred Skills and ExperienceStrong verbal, written, and interpersonal communication skillsProven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiriesExcellent telephone skills including listening and demonstrating courtesy, empathy, and accuracyThorough knowledge of all relevant operational processes and procedures and company products and servicesProficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etcAbility to perform interest calculations and account adjustmentsStrong analytical and problem-solving skillsAbility to manage multiple tasks/projects and deadlines simultaneouslyBenefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.EEO is the LawApplicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Keywords: US Bank National Assoc, Milwaukee , Account Services Rep 3, Sales , Milwaukee, Wisconsin

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