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Customer Service Representative

Company: DB Roberts
Location: Germantown
Posted on: November 22, 2021

Job Description:

Summary: The Customer Service Representative interacts with company customers to provide them with information to address inquiries regarding products and services. In addition, deal with and help resolve customer complaints.Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Order Entry
  • Order Maintenance
    • Restore change order notifications
    • Customer Open order reports
    • Expedites
    • Quote Accelerator Loading
    • Credit and Rebills
    • Enter and investigate RMA requests
    • Sample Orders
    • E-Store set up
    • Customer Profile input
    • NCNR requests and maintenance
    • Vendor stock checks
    • Check Ship Sure orders
    • Create proforma invoices for customers as requested
    • Coordination with freight carriers for wrong shipment address, damaged freight etc.
    • Coordinate with Carrier's and Asset regarding freight estimates for inbound/outbound and overseas
    • IMDS, C of O, Itar, C-Pap, etc.
    • Purge alerts
    • Update customer portals with expedites and confirming outside of our system.Requirements:
      • Ability to learn & perform multiple tasks in a fast-paced team environment
      • Customer service experience, strong customer focus
      • Strong attention to detail
      • 2-4 years business experience.
      • High School Diploma
      • Communication and negotiation skills
      • MS Office and Excel competency
      • ERP system order entry experience a plusDesired Skills:
        • Written & oral communication skills
        • Organizational skills
        • Experience communicating technical requirements and issues.
        • Experience maintaining reports and supplier performance metrics.PHYSICAL REQUIREMENTS:While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use fax machines, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.WORKING CONDITIONS:Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.PI154421611

Keywords: DB Roberts, Milwaukee , Customer Service Representative, Sales , Germantown, Wisconsin

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