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Customer Service Representative

Company: Adecco USA
Location: Franklin
Posted on: January 16, 2022

Job Description:

Customer Service Representative So you're looking for an exciting Customer Service Role. Adecco's got it! We're recruiting for a professional level with a premier employer in Franklin, Wisconsin. If you're a motivated professional with background in the financial services arena or related field, it could be the perfect fit. Must have a minimum 2 years of recent CALL CENTER CSR experience. Description: $17.94 Description: Deliver a distinctive client experience * Successfully resolves questions inquiries from Financial Reps and clients * Takes ownerships of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers * Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients. * Educates clients and Financial Representatives on our client website and self-service capabilities * Fosters a professional relationship with our clients to enhance brand loyalty * Exhibits skill in de-escalating servicing concerns * Achieves productivity standards and goals while maintaining the highest level of customer service Critical Thinking/Problem Solving * Handles phone and transactional responsibilities while maintaining a high level of confidential and personal information appropriately * Ability to multi-task between phone and casework/transactional duties with the high degree of accuracy and quality * Ability to work independently and with your team to consistently identify opportunities improve work progresses * Researches and evaluates possible solutions using available resources * Manages casework in accordance with area service and/or productivity standards * Adheres to strict confidentiality and privacy standards Change Agility * Welcomes change and embraces an environment where continuous improvement is expected from all employees * Demonstrates a willingness to shift work priorities to meet the needs of the business and customer demand * Identify opportunities for improvement and is an advocate for delivering viable solutions/alternatives Digital Savvy * Ability to perform keyboarding/computer skills accurately and efficiently * Demonstrated ability to use computer software packages, including Word, Excel, and PowerPoint A bit about us- Adecco is the worldwide leader in staffing because of all the great people we have working with us. We think everyone deserves a chance to find a good job and advance their career on their terms. Peak your interest? The ball is in your court. If you meet the qualifications above and are seeking an exciting, competitively compensated Customer Service/Administrative position in the Milwaukee or Franklin, WI area, apply online with Adecco today. This incredible opportunity is available immediately! Equal Opportunity Employer Minorities/Women/Veterans/DisabledEqual Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records

Keywords: Adecco USA, Milwaukee , Customer Service Representative, Sales , Franklin, Wisconsin

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