Parts & Service Sales Representative - Environmental
Company: MacQueen Equipment Group
Location: Menomonee Falls
Posted on: May 15, 2022
Job Description:
Description:
About MacQueenFrom small beginnings back in 1961, MacQueen evolved
to what it is today: the premier dealer, supplier, and partner to
private companies and municipalities throughout the Midwest. With
over a dozen locations, we service cities, towns, and businesses by
providing the street sweepers, sewer cleaners, garbage trucks, snow
removal equipment and vacuum excavators that keep communities
functional, clean, and safe.In 2016, MacQueen became an authorized
Pierce fire truck dealer, and MacQueen Emergency was born. Today we
sell, service, and support fire apparatus and other life-saving
emergency equipment for fire departments across our territory. We
also acquired two long-standing companies - Bell Equipment and 5
Alarm - to bolster our network.MacQueen is growing, and we're
looking for qualified job seekers to grow with us. We offer a
family-first, flexible environment with ample opportunities for
professional development.At MacQueen, we make work play. We tackle
complex challenges, work hard, high-five and celebrate. We're
risk-takers, fast learners, and trailblazers. We pride ourselves on
integrity and work to improve the lives of everyone who dedicates
their talents to our company. Together, we're redefining an
industry in desperate need of a shakeup.SummaryThe Parts & Service
Sales Representative ENV is responsible for the sales growth,
customer development and sales support performance of Parts &
Service within the Environmental line of business - including
segment sales growth, margin attainment, profitability, and
customer relationships. Additionally, is accountable for the
immediate and on-going disposition of the MacQueen Environmental
sales strategy throughout their respective territory. .
Requirements:
Essential Duties and Responsibilities include the following. Other
duties may be assigned.
- Timely and efficient processing of sales quotes in support of
Territory needs.
- Administer conversion of approved quotes to sales orders, place
sales orders, and when needed, provide customers order status
updates.
- Complete Parts & Service campaign-based activities as directed:
Inspections, planned maintenance packages, sales lead escalations,
etc.
- Maintain pricing, margin and part number integrity in all
quotes and sales orders.
- Respond to incoming phone calls from customers regarding order
placement, order status and initial handling of technical
requests
- Partner across organization, Sales, Marketing and Parts &
Service, to develop & execute growth plans, and customer
development plans.
- Ability to recap business lost and work in a proactive manner
in an attempt to regain lost revenue.
- Meet with customers to promote value-creating solutions and to
resolve problems, while maintaining intentional contact with major
customers within territory.
- Build supportive relationships with all departmental and
functional leaders. Help them with information, advice, support,
perspective and analysis.
- Maintain excellent relationships and reputation with key
suppliers and other manufacturers we represent.
- Review and respond to KPI Scoreboards as needed.
- Actively work with Manager and CSR team to ensure professional
growth, customer service levels, and leadership skills are aligned
with the MacQueen Way.
- Using key metrics, evaluate sales performance through financial
analysis, acceptance percent, YOY growth, and transactional
NPS.
- Participate in mid-year and annual performance evaluation
reviews with their direct ManagerSupervisory ResponsibilitiesThis
position has no supervisory responsibilities.Qualifications &
CompetenciesTo perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
- Systems
- Functional knowledge of key operating systems: CDK, CXM,
Microsoft BI
- Expert knowledge of critical Supplier applications
- Functional knowledge of phone system and ability to manage
customers through it
- Expert capability with Microsoft Office suite of applications,
and other applications utilized by MacQueen operations
- Technical
- Functional knowledge of Supplier products
- Functional knowledge of key equipment systems and components in
relation to potential order requirements
- Ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
- Interpersonal
- Ability to develop and maintain healthy relationships with
Sales Reps, Service & Parts Managers, Leadership, and support
employees
- Ability to develop and maintain healthy relationships with
customers and effectively resolves any Parts or Service related
disputes
- Effectively communicate in various environments and settings
through multiple channels
- Leadership
- Create safe, positive work environment for employees.
- Ability to participate in teams to identify and execute on a
set of goals while maintaining team cohesion
- Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists.
- Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form
- Business Acumen
- Accountability for sales growth performance with functional
understanding of financial definitions: Revenue, Gross Margin,
Operating Income & EBITDA
- Ability to calculate figures and amounts such as discounts,
proportions, and percentages.
- Understanding of interdepartmental relationships and can meet
outcomes across departmentsKey Performance Metrics
- YOY Sales Growth by Product
- YOY Same Store Sales Growth
- Margin Attainment
- Less than 24 hr. customer response time
- Less than 24 hr. quote time
- Quotes processed per year
- Orders processed per year
- NPS - Loose Goods segmentEducation and/or Experience
- Associates, Bachelor's degree from an accredited institution
preferred
- 5+ years direct Emergency Loose Goods experience or 3 years
Parts/Service industry experience
- High level of performance in prior roles *Internal
Applicants*Certificates, Licenses, RegistrationsNone
requiredPhysical DemandsThe physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essentialfunctions.While performing the
duties of this Job, the employee is regularly required to stand;
walk; use hands to finger, handle, or feel; reach with hands and
arms and talk or hear. The employee is occasionally required to
climb or balance; stoop, kneel, crouch, or crawl and taste or
smell. The employee is frequently required to sit. The employee
must frequently lift and /or move up to 25 pounds. Specific vision
abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception and
ability to adjust focus.Work EnvironmentThe work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the
essentialfunctions.While performing the duties of this Job, the
employee is regularly exposed to moving mechanical parts. The
employee is occasionally exposed to high, precarious places; fumes
or airborne particles; outside weather conditions and vibration.
The employee is occasionally exposed to wet and/or humid
conditions; toxic or caustic chemicals; extreme cold; extreme heat
and risk ofelectrical shock. The noise level in the work
environment is occasionally loud.MacQueen is an Equal
Opportunity/Affirmative Action Employer. PM18PI176689160
Keywords: MacQueen Equipment Group, Milwaukee , Parts & Service Sales Representative - Environmental, Sales , Menomonee Falls, Wisconsin
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