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Inside Sales Support Specialist

Company: MacArthur Co
Location: Butler
Posted on: May 16, 2022

Job Description:


With all your career options, why not choose a company where you can own part of the business?

MacArthur Co. is 100% Employee-Owned and offers an outstanding suite of employee benefits. What began in 1913 as a small manufacturer of pipe insulation has grown into a national distributor of building materials. At MacArthur, you get to own a piece of the value our combined honest efforts create.

As a Inside Sales Support Specialist , you will be an enthusiastic connector between our outside sales team and our customers. The focus of this job is making connections with people, build an understanding of our products and culture, and ensuring customer orders are processed accurately. An ideal candidate will work best in a fast-paced environment where results need to be shared and effectively delegated when necessary.

Support the daily sales operations of a building materials distribution center
Work with customers and co-workers to build solid relationships based on trust and competence
Work at a steady pace with familiar processes and co-workers
Think about steps necessary to make the customer experience successful
Thorough and precise; diagnose problems and provided proven solutions
Opportunity to work within own area of expertise to assure high-quality, by-the-book, results
The chance to learn and practice in an orderly, stable environment
Be friendly and genuinely interested in the business, agenda, and needs of others, including the company, its management, the team, and our customers
Able to handle detailed work quickly & correctly
Following up carefully and cheerfully with customers to ensure preservation of relationships
Support a fast-paced environment with multiple projects going simultaneously
Open, flowing communication is important
Support outside sales team members
Directly work with long-term customers on a daily basis
Finalize and oversee the fulfillment of customer orders
Benefits Package:
Outstanding Family Medical Benefits Package
Substantial Stock Ownership Program
Competitive Compensation Packages
Paid Time Off (PTO) & 8 Paid Holidays Each Year
Employer Sponsored Family Dental Insurance
401k and Roth 401k Investment Accounts
Employer Sponsored Life & Disability Insurance
Individual choice regarding personal medical decisions

Detail-oriented and focused; can concentrate on the task at hand for long periods
Avoid over-committing or over-promising
Socially-focused "How can I help you?" attitude
Lead by example, with first-hand knowledge of area of expertise
Follow established guidelines, structure, and policies, while working with and for others
Cooperative, easy-going, and agreeable in getting along with others
Experienced with Microsoft Office Suite (Excel, Outlook, Word)
Ideal candidates have a few years of inside sales & customer service experience
Roofing, mechanical, industrial, HVAC and siding product knowledge and experience preferred
Strong communication skills
Experience around the construction industry is helpful
Be a team player who isn't afraid of leading
Willing to jump in and roll up your sleeves to help out when necessary
Persuasive teaching style to communicate the company's products and services
Intent on listening and able to communicate in a concise manner while being willing to ask questions

This job description is a summary; more details of responsibilities are provided during interviews.



Keywords: MacArthur Co, Milwaukee , Inside Sales Support Specialist, Sales , Butler, Wisconsin

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