-Assist guests efficiently, courteously, and professionally in all
reception functions while maintaining high standards of service and
-Proactively greet and assist guests, providing the highest quality
of service at all times.
-Check guests in and out efficiently and in a friendly manner.
-Promptly and effectively respond to guest requests and
-Post guest charges, compute guest bill, and collect payment in
accordance with established procedures.
-Handle guest mail and messages per established procedures.
-Understand and communicate various rewards programs, packages, and
specials available to guests.
-Develop a thorough knowledge of hotel staff, room locations, room
rates, amenities, and selling strategies. Take reservation requests
-Answer switchboard in accordance with standards of proper
-Block rooms and handle special requests.
-Monitor room availability.
-Handle safe deposits by guests per established procedures.
-Assist in ensuring lobby and desk area remain clean.
-Have a thorough knowledge of emergency and security
-Open and close shift; make cash drops.
-Ensure all credit cards, cash, and change funds are balanced
throughout each shift.
-Communicate with incoming staff and management by logging
pertinent information in the pass on log.
-Other duties as required.
Desired Skills and Experience:
-Prior experience in a front desk position, preferably in a
-Marriott experience a plus.
-Flexible availability is required.
-The starting hourly pay for this position is $14.00.
Concord's foundation is our 5 Key Cornerstones: Quality, Integrity,
Community, Profitability, and Fun. We hire the best associates in
the market and thus provide a great working environment for all.
Enjoy a culture where you are valued, and our Associate First
policy is a way of life. Utilize your hospitality talents with a
Company that cares about you and your development. We are proud to
be an EEO employer M/F/D/V. We maintain a drug-free