Global Ops Agent

Company: Pilot Freight Services
Location: Milwaukee
Posted on: June 25, 2022

Job Description:

Pilot has the best employees in the transportation and logistics industry!

Essential Functions:

• Answering phones professionally and timely
• Answering and responding to email requests timely
• Quoting customers and overseas partners
• Updating Special Tracking and Accounting Reports for Customers
• Dispatching of shipments
  
  • Ensure dispatch is aware of any special instructions/cut offs
  • Interface with Customs Broker, Importer and Customer for Import Shipments
  • Booking of air shipments with Pilot Gateway teams
    
    • Confirming Known shipper via KSMS for air shipments
    • Booking ocean shipment with co-loader and ocean carriers
    • Label Air and Ocean Shipments
    • Process DG shipments including checklist
    • Filing of AES
    • Accurately complete entry of pickup/quote information into Navigator
    • Tracking and tracing of shipments
      
      • Communicating to internal/external customers and sales regarding issues
      • Update/notate tracking milestones
      • Research of shipments for Corporate requests/reports
      • Research of shipments for Accounting requests/reports
      • Understanding TSA regulations
      • Must research and respond to chargebacks and PN's timely
      • Billing: closing out of shipments timely
        
        • Including requests for vendor invoices and selling rates
        • Completion of specific assigned duties/accounts
        • Able to work overtime and weekend on call rotations
        • Export specific:
          
          • Must have DG certification to handle DG shipments
          • Must have knowledge of airline regulations i.e. oversize, banding
          • Import specific:
            
            • Must have knowledge of POA, customs brokerage regulations, DO, ISF
            • Must have knowledge of working with air and ocean carriers
            • Other duties assigned deemed necessary by the Global Ops Supervisor
              SKILLS/COMPETENCIES:
              
              • Must be able to type accurately at least 35 WPM
              • Basic computer knowledge including Word and Excel
              • Excellent written and verbal skills
              • Must be able to calculate chargeable weight and volume for all shipments
              • Work with a sense of urgency, understanding how to prioritize
                • Ability to manage deadlines
                • Ability to work hands-on, handling multiple priorities simultaneously
                  Additional Job Details :
                  
                  EDUCATION:
                  
                  • High School Diploma or equivalent
                  • Certifications, if applicable
                    
                    EXPERIENCE:
                    
                    • 2-years of industry experience
                      PHYSICAL REQUIREMENTS:
                      
                      This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.
                      
                      If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!
                      
                      Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations. Our definition of fully vaccinated for purposes of new hire is as follows: In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:
                      • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
                      • 2 weeks after a single-dose vaccine, such as Johnson & Johnson s Janssen vaccine

Keywords: Pilot Freight Services, Milwaukee , Global Ops Agent, Sales , Milwaukee, Wisconsin