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Global Ops Agent

Company: Pilot Freight Services
Location: Milwaukee
Posted on: June 25, 2022

Job Description:

Pilot has the best employees in the transportation and logistics industry!

Essential Functions:

  • Answering phones professionally and timely
  • Answering and responding to email requests timely
  • Quoting customers and overseas partners
  • Updating Special Tracking and Accounting Reports for Customers
  • Dispatching of shipments
    • Ensure dispatch is aware of any special instructions/cut offs
    • Interface with Customs Broker, Importer and Customer for Import Shipments
    • Booking of air shipments with Pilot Gateway teams
      • Confirming Known shipper via KSMS for air shipments
      • Booking ocean shipment with co-loader and ocean carriers
      • Label Air and Ocean Shipments
      • Process DG shipments including checklist
      • Filing of AES
      • Accurately complete entry of pickup/quote information into Navigator
      • Tracking and tracing of shipments
        • Communicating to internal/external customers and sales regarding issues
        • Update/notate tracking milestones
        • Research of shipments for Corporate requests/reports
        • Research of shipments for Accounting requests/reports
        • Understanding TSA regulations
        • Must research and respond to chargebacks and PN's timely
        • Billing: closing out of shipments timely
          • Including requests for vendor invoices and selling rates
          • Completion of specific assigned duties/accounts
          • Able to work overtime and weekend on call rotations
          • Export specific:
            • Must have DG certification to handle DG shipments
            • Must have knowledge of airline regulations i.e. oversize, banding
            • Import specific:
              • Must have knowledge of POA, customs brokerage regulations, DO, ISF
              • Must have knowledge of working with air and ocean carriers
              • Other duties assigned deemed necessary by the Global Ops Supervisor
                • Must be able to type accurately at least 35 WPM
                • Basic computer knowledge including Word and Excel
                • Excellent written and verbal skills
                • Must be able to calculate chargeable weight and volume for all shipments
                • Work with a sense of urgency, understanding how to prioritize
                  • Ability to manage deadlines
                  • Ability to work hands-on, handling multiple priorities simultaneously
                    Additional Job Details :

                    • High School Diploma or equivalent
                    • Certifications, if applicable

                      • 2-years of industry experience
                        PHYSICAL REQUIREMENTS:

                        This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.

                        If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!

                        Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations. Our definition of fully vaccinated for purposes of new hire is as follows: In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:
                        • 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
                        • 2 weeks after a single-dose vaccine, such as Johnson & Johnson s Janssen vaccine

Keywords: Pilot Freight Services, Milwaukee , Global Ops Agent, Sales , Milwaukee, Wisconsin

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