Front Desk Agent (Guest Reception - Renaissance Hotel - Wauwatosa)
Company: Renaissance Milwaukee West
Location: Milwaukee
Posted on: January 28, 2023
|
|
Job Description:
Your Path Begins Here
At Renaissance Hotels, inspiration comes from the unexpected.
Embrace spontaneity and discovery and celebrate connection with the
destination. Join a welcoming and motivated team of Ambassadors who
embody the spirit and style of the local neighborhood.
Renaissance Milwaukee West, a AAA Four Diamond premium distinctive
hotel is seeking an energized and curious minded Front Desk Agent
with a passion to serve others!
The hotel is managed by Concord Hospitality Enterprises, one of the
most respected franchisees in the industry. At Concord, we strive
to create a culture that allows us to attract and retain the best
people in the industry. It's that culture that has built the
outstanding team and has made us the successful company we are
today.
Full-Time and Part-Time Opportunities! -
Here are some of the great benefits of working with -us:
Competitive Pay
Hotel and Travel Discounts Worldwide
401(k) with company contribution - free money!
Exclusive discounts on concert tickets, theme park passes, rental
cars, and more
Verizon wireless discount
Free parking in structure and easy access to public transportation
-
Associate discount on food and beverage -
Clean and secure locker room for personal belongings -
Deeply discounted dry cleaning services -
Personal and professional developmental opportunities; classroom
training, online training, and educational assistance program
Additionally, full-time ambassadors are also eligible for the
following:
2 Weeks Paid Time Off Annually - Begin Accruing Immediately!
7 Paid Holidays
Comprehensive health, vision, and dental insurance with multiple
plan choices to best fit your needs
Flexible Spending Account
Group life insurance (provided by the company)
Short-term disability insurance (provided by the company) -
Voluntary supplemental life insurance and long-term disability
insurance
Role Summary:
Assist guests efficiently, courteously, and professionally in all
reception functions while maintaining high standards of service and
hospitality.
Responsibilities: -
Proactively greet and assist guests, providing the highest quality
of service at all times.
Check guests in and out efficiently and in a friendly manner.
Promptly and effectively respond to guest requests and
concerns.
Post guest charges, compute guest bill, and collect payment in
accordance with established procedures.
Handle guest mail and messages per established procedures.
Understand and communicate various rewards programs, packages, and
specials available to guests.
Develop a thorough knowledge of hotel staff, room locations, room
rates, amenities, and selling strategies. Take reservation requests
efficiently.
Answer switchboard in accordance with standards of proper telephone
etiquette.
Block rooms and handle special requests.
Monitor room availability.
Handle safe deposits by guests per established procedures.
Assist in ensuring lobby and desk area remain clean.
Have a thorough knowledge of emergency and security procedures.
Open and close shift; make cash drops.
Ensure all credit cards, cash, and change funds are balanced
throughout each shift.
Communicate with incoming staff and management by logging pertinent
information in the pass on log.
Other duties as required.
Desired Skills and Experience:
Prior experience in a front desk position, preferably in a
full-service hotel.
Marriott experience a plus.
Flexible availability is required (including weekends).
Compensation:
The starting hourly pay for this position is $15.00.
Why Concord?
Concord's foundation is our 5 Key Cornerstones: Quality, Integrity,
Community, Profitability, and -Fun. We hire the best associates in
the market and thus provide a great working environment for all.
Enjoy a culture where you are valued, and our Associate First
policy is a way of life. Utilize your hospitality talents with a
Company that cares about you and your development. We are proud to
be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Keywords: Renaissance Milwaukee West, Milwaukee , Front Desk Agent (Guest Reception - Renaissance Hotel - Wauwatosa), Sales , Milwaukee, Wisconsin
Click
here to apply!
|