Customer Service Representative
Company: DB Roberts
Location: Germantown
Posted on: May 28, 2023
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Job Description:
Job Description Position OverviewThe major objective for this
position is to provide essential elements of support for the Inside
Sales Staff and Branch Management Team, while learning the key
areas of our business in hopes of positioning yourself for future
growth within the organization. This is the first step to an
amazing career in sales with our organization. The Customer Service
position is responsible for order entry and maintenance, reporting,
backlog review, spreadsheet administration, and providing overall
support of important branch administrative needs. The position also
provides back up support for the sales team on customer needs and
helps to grow sales with certain accounts. OrganizationA strong
predictor of success for a Customer Service Rep is the ability to
manage multiple daily tactical priorities at a quick pace. You are
a focal point for great customer service for our branches as you
collaborate with the inside team to build solid relationships with
our people, customers and suppliers. Your ability to fully engage
with the entire branch team and deliver a high level of service to
both internal and external customers will ensure the branch's
customers are continually delighted with the DB experience.
Performance Objectives:Before you start the journey, it's important
that you have the roadmap. Within the first 30 days, take the
initiative to meet with your Branch Management team to understand
the Company vision and key Company objectives for the branch.
Collaborate & document the role you will play in the success toward
meeting or exceeding these objectives.Within the first 30 days, you
will need to demonstrate your ability to prepare and maintain
various spreadsheets needed within the branch, providing evidence
of a good working knowledge of MS Excel.Within the first 90 days,
you will need to learn the CRM system and resources -- working
knowledge of order entry and workflows and utilizing the resources
available to manage the business and issues that arise. All
assigned system training modules should be complete at this
time.Within the first 90 days, you will need to decipher our
customers' backlog in conjunction with applicable product
availability, communicating with both Sales and Customers to ensure
95%+ on time delivery for the branch.Within the first 6 months, you
will need to provide one process improvement idea related to your
position.Develop solid working relationships with all internal key
support personnel. Maintain top levels of professionalism and
diplomacy when dealing with our internal support teams.Other
Location(s) HiringRequirementsA Customer Service Representative
needs to have an associate's degree or 1-2 years of progressively
responsible experience in an office or related customer service
environment, or equivalent combination of education and experience.
Excellent communication skills are essential along with advanced
knowledge of Excel, Outlook and Word.Compliance StatementIf this is
a US based role the following applies. This position requires use
of information or access to hardware which is subject to the
International Traffic in Arms Regulations (ITAR). To perform the
position, you much be a U.S. Person as defined by ITAR. ITAR
defines a US Person as a US Citizen, US Permanent Resident (I.e.
'Green Card Holder'), Political Asylee, or Refugee.BenefitsDB
Roberts offers a comprehensive benefits package to all full time,
regular employees located in the United States which
include:Comprehensive medical, dental and visionVacation, sick time
and holidaysAccident, life, disability and critical illness
insurance401k retirement program with matchWellness programsTuition
reimbursementReferral bonusesPet insuranceEmployee discount
programAnd the day off for your
birthday!PDN-993351de-d986-4b4f-928e-a778c642f141
Keywords: DB Roberts, Milwaukee , Customer Service Representative, Sales , Germantown, Wisconsin
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