Customer Services Representative
Company: Wausau Supply Company
Location: Schofield
Posted on: April 24, 2024
Job Description:
Overview
As an industry leader in the building materials market, a Wausau
Supply Co. (WSC) Customer Service Representative (CSR) is
responsible for being the frontline ambassador to our WSC
customers. Demonstrating professionalism, honesty, integrity, and
interest in our customer is required on every interaction. This
position is a great mix of utilizing customer service skills and
having the freedom to find a solution that is profitable for both
the customer and WSC.
Duties to include (not limited to):
- Handle a large volume of incoming calls, emails and web chat
interactions.
- Identify and predict potential needs of each customer and
communicate solutions in an empathetic and courteous manner.
- Work toward first call resolution on questions, quotes, and
orders. This includes taking orders on the fly, organizing
information, and finishing the call on the call.
- Clearly communicate feature and benefits of applicable products
and services in terms the customer will understand, while taking
into account regional and industry terminology.
- Communicate with other departments and co-workers to maximize a
consistent experience for the customer and to leverage information
uncovered during customer interactions.
- Effectively and creatively navigate all resources to gain the
knowledge base needed to problem solve and grow.
- Price negotiate to secure business while balancing the
long-term relationship of WSC and the customer.
- Learn and adhere to all internal procedures to promote
consistent and efficient service to the customer.
- Meet or exceed all established metrics for quantity and
quality.
- Supplement other departments during slow periods, including
Marketing, Production and Human Resources. Responsibilities
A Customer Services Repsentative will possess and demonstrate:
- Consistently display a positive and helpful attitude with
customer and co-workers.
- Practice and display empathy, patience, and care on every
customer and co-worker interaction.
- Effective verbal and written communication skills with the
ability to adapt to regional and industry terms.
- Effective organizational skills with minimal oversight.
- Proficient time management and task prioritization skills.
- Independent decision-making skills, initiative and
accountability.
- A willingness to accept coaching, criticism, and the ideas of
others.
- A natural curiosity in our customers' business and ask relevant
questions that will positively impact both the customer and WSC's
business relationship. Qualifications
Education / Experience:
- High School Diploma
- Proficiency in typing skills Working Demands / Requirements:
- Ability to sustain long periods of working at a desk with
continuous phone calls.
- Occasional need to travel with Territory Managers.
- Willingness to assist in other departments during non-peak
periods.
Reports to: Customer Service Manager
Conclusion: A Customer Service Representative for WSC will
exemplify the high standards that have come to be associated with
WSC. Acting with professionalism, honesty, and integrity is
expected with every interaction. Understand and take ownership that
every customer contact influences whether or not they will come
back.
Keywords: Wausau Supply Company, Milwaukee , Customer Services Representative, Sales , Schofield, Wisconsin
Didn't find what you're looking for? Search again!
Loading more jobs...