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Inside Sales Representative

Company: Crisis Prevention Institute
Location: Milwaukee
Posted on: August 17, 2019

Job Description:

The Inside Sales Representative is responsible for selling CPI's training programs and products to targeted organizations, orchestrating all aspects of the sales process and facility-based training program logistics. Responsible for retaining and growing an existing customer base while developing new business clients through company supported marketing efforts, individual lead generation and follow up. Major Duties of Position:

  • Sells CPI training programs and products in the best interest of our customers.
  • Meets established sales goals in an individual player-roll, as part of North American Sales Team. This is achieved through program and product sales to new clients and repeat business generated from an existing account base.
  • Contacts new leads to discuss client's training needs and offer solutions. Majority of contact is via telephone, email, fax and social media.
  • Coordinates with decision makers, post-sale, to gather pre-training data, arrange and confirm logistics for facility based programs and complete all necessary paperwork prior to and after program completion.
  • Conducts regularly scheduled follow up calls to existing accounts, problem solving with customers and providing them with current training data to support our mutual goal of training being an ongoing process, thus increasing sales in existing accounts via expansion.
  • Manages forecastable pipeline via CRM and timely submits reports.
  • Supports leadership when asked with active involvement in projects and/or assignments that occur either within the department or cross-departmentally.
  • Other duties as may be necessary to carry out the responsibilities of this position. Work Relationships and Scope: Reports directly to Manager, Sales or designee. This individual plays an active role on the North America Sales Team. There is interaction with all areas of the company. As this position provides support/collaboration with various departments, maintaining positive working relationships with this area is critical. Knowledge, Skills and Abilities: Requires a High School Diploma. Bachelor's Degree preferred or equivalent experience. Prefer a minimum of two year's sales experience and 5 years or more in a service industry. Requires high level customer focus and customer service, both with internal and external customers. Must be highly professional at all times, detail oriented, capable of managing multiple accounts at one time and results driven. Must have experience and capabilities to work within a CRM and MS Suite of products. Job Conditions/Work Location: Work is performed largely in a casual office environment. Generally, a 40 hour work week is required. There may be some variation in work due to deadlines or other concerns. Work is primarily performed in a sitting position. Acknowledgment: This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested. All requirements are subject to change over time and to possible modifications to reasonably accommodate individuals with a disability. CPI is committed to fostering a work environment that values the diversity and talents of each employee. Diversity encompasses all kinds of differences in people that may include: age, race, color, religion, gender, pregnancy, national origin, veteran status, disability or sexual orientation. We recognize that our ability to sustain our competitive edge in an ever-changing, global marketplace depends on the innovative ideas and insights that each person contributes. Diversity enhances our creative thinking and ultimately our business success. CPI is an Affirmative Action/Equal Opportunity Employer striving for strength through diversity in our workforce.

Keywords: Crisis Prevention Institute, Milwaukee , Inside Sales Representative, Sales , Milwaukee, Wisconsin

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